Frequently Asked Questions
Find answers to common questions about ordering, delivery, and our services
Delivery times are periods when we dispatch orders. If you miss a delivery window, you'd kinda have to wait longer.
Delivery is FREE during all scheduled delivery windows.
Delivery is free to all pre listed locations. The ones you see during checkout.
A small fee we pay to the folk who package your stuff nicely. This fee covers the cost of packaging materials and ensures your items arrive in perfect condition.
Yes, you can cancel your order... but we go get you for mind!
🔄Returns & Refunds
Contact us within 24 hours of delivery for damaged or wrong items. We'll review your case and process returns for eligible items.
Refunds are processed within 3-5 business days after approval.
Personal care items and consumables cannot be returned for hygiene reasons. Please check product details carefully when collecting.
Still have questions?
Can't find what you're looking for? Feel free to reach out to our customer service team.